Logistics operations · Heredia, Costa Rica
AI-enabled logistics operations
An AI layer over logistics operations that recovered missed leads and increased qualified opportunities at scale.
Business outcome
- Sales increased approximately 15%
Business challenge
Missed leads and operational workload limited the volume of qualified opportunities the team could pursue.
My responsibility
Architecture, team leadership, delivery oversight, and hands-on implementation.
Architecture and technologies
Odoo · Dify · Langfuse · PostgreSQL · Google services · WhatsApp
Scale
- 15 internal users
- ~30,000–35,000 external users
Key lesson
An AI layer only compounds when it sits inside the real operational workflow. Recovered leads become revenue when the process, not just the model, is in place.
Client described anonymously under NDA.